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Online Banking

Online Banking FAQ

About Online Banking

What is Online Banking?

Online Banking is a real-time online system that allows our customers a secure and convenient way to access their FFB accounts via the Internet.

Do I have to register to use Online Banking?

Yes. You can enroll online or in person.

How secure is Online Banking?

State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. In addition, your account numbers, social security numbers, and tax ID numbers are never displayed on the Online Banking system. However, if you feel your information has been jeopardized in any way, please contact your local branch immediately.

What happens if I forget or lose my ID or PIN?

If you lose/forget your ID or PIN, you may call Customer Service and with proper verification, your ID and PIN will be restored or reset.

What do I do if it says “Your Account is Currently Locked Out” when I am attempting to log in to my account?

As a security measure, accounts will lock for several reasons, such as inactivity or the incorrect PIN being entered several times in a row. If your account is locked, please call FFB at 559-439-0200 during regular business hours. Upon proper identification, we will be happy to unlock the account and reset the PIN. For your security, we require proper identification prior to unlocking your account and/or resetting your PIN.

What happens if I don’t log off the system?

Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to reenter their ID and PIN.

What does the download feature do?

The download option allows you to download your transactions and/or payment schedule (Bill Pay users) into spreadsheet or word processing programs, Microsoft Money and Quicken.

When viewing my current transactions, why do I see electronic transactions and Net Teller transfers duplicated?

You may see the electronic transactions, which include Net Teller transfers, twice during the bank’s “end of day processing.” End of day processing is required for your transactions to be updated. This process begins each banking evening and lasts several hours. The duplicate transactions will disappear at the end of the processing day.

How long are statements retained?

Twelve (12) months.


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